Bell to Videotron Internet service — A painless switch
I was impressed at how uncomplicated it was to switch my Internet service from Bell to Videotron. Actually I was only without Internet service for the few seconds it took to move the router WAN cable from the Bell Gateway to the Videotron modem.
First a bit of background..I switched from Videotron to Bell over a dozen years ago mainly because of an attractive employee discount…since my retirement the employee discount gradually disappeared and with the introduction of very high speed fibe 25 service I have struggled to integrate my fairly complicated home network with Bell’s so called Gateway routers. These Gateways don’t play nice with third party routers from the likes of Linksys, D-Link and Netgear and such a setup is not supported by Bell. While over the years I have managed to hack these Gateways to work the final straw came when I looked into switching to Bell’s Fibe TV service..not only would I be charged double the usual installation fee because I am already a Bell TV customer there was no guarantee my network would work with the Gateway Bell provides..best case scenario..I might get it to work but would lose the apps on Fibe TV. Sick of compromises and Bell’s intransigent attitude regarding third party routers I decided to switch.
The Videotron technician was at my door at the promised hour and after running a new drop cable from the pole he came into the house to verify my internal wiring..that done it was time to connect the Motorola Docsis 3.0 modem, wait less than a minute for it to sync then connect the ethernet cable from the WAN port on my router. A few more seconds for the two devices to shake hands and I had a solid Internet connection..no hacking required and no security issues and the speed is exactly what I ordered…Ultimate-Speed 30..a bit faster download than my previous Bell Fibe 25 connection..about half the upload speed but I rarely upload files big enough for it to matter.
Interestingly it took longer to cancel my Bell service that the Videotron technician spent in my home. After a 25 minute wait I was connected to a pleasant gentleman and the process was painless..he did offer a $20 discount to stay…at that rate Bell would soon be paying me to use its Internet service 🙂 … which I declined. Including the usual identity verification questions the whole process took less that 5 minutes and I must say was the most pleasant conversation I have had with a Bell Customer Service representative in years.