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Bell to Videotron Internet service -- A painless switch
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Bell to Videotron Internet service — A painless switch

I was impressed at how uncomplicated it was to switch my Internet service from Bell to Videotron. Actually I was only without Internet service for the few seconds it took to move the router WAN cable from the Bell Gateway to the Videotron modem.

First a bit of background..I switched from Videotron to Bell over a dozen years ago mainly because of an attractive employee discount…since my retirement the employee discount gradually disappeared and with the introduction of very high speed fibe 25 service I have struggled to integrate my fairly complicated home network with Bell’s so called Gateway routers. These Gateways don’t play nice with third party routers from the likes of Linksys, D-Link and Netgear and such a setup is not supported by Bell. While over the years I have managed to hack these Gateways to work the final straw came when I looked into switching to Bell’s Fibe TV service..not only would I be charged double the usual installation fee because I am already a Bell TV customer there was no guarantee my network would work with the Gateway Bell provides..best case scenario..I might get it to work but would lose the apps on Fibe TV. Sick of compromises and Bell’s intransigent attitude regarding third party routers I decided to switch.

The Videotron technician was at my door at the promised hour and after running a new drop cable from the pole he came into the house to verify my internal wiring..that done it was time to connect the Motorola Docsis 3.0 modem,  wait less than a minute for it to sync then connect the ethernet cable from the WAN port on my router. A few more seconds for the two devices to shake hands and I had a solid Internet connection..no hacking required and no security issues and the speed is exactly what I ordered…Ultimate-Speed 30..a bit faster download than my previous Bell Fibe 25 connection..about half the upload speed but I rarely upload files big enough for it to matter.

Interestingly it took longer to cancel my Bell service that the Videotron technician spent in my home. After a 25 minute wait I was connected to a pleasant gentleman and the process was painless..he did offer a $20 discount to stay…at that rate Bell would soon be paying me to use its Internet service 🙂 … which I declined. Including the usual identity verification questions the whole process took less that 5 minutes and I must say was the most pleasant conversation I have had with a Bell Customer Service representative in years.

 

 

Bob Benedetti

Former RCAF Fighter Pilot Bob worked for CTV Montreal as a Reporter, Producer and Executive producer for 35 years retiring in 2004. Bob started reporting on personal technology in 1995 at CTV and continues today at Home Technology Montreal

11 Comments
  • Ed L

    Welcome to Videotron Bob. I’ve been with them for many years and no complaints. as you know, the only programming that Bell has that videotron doesn’t is AMC (American Movie Classics), but they are negotiating to get this channel soon.

    November 20, 2012 at 3:48 pm Reply
  • Bob

    Thank you for writing this. After 14 years of torturous services at the hands of Bell, I’ve decided to terminate all my services with them, and go to Videotron. Dealing with Bell’s reps feels like being poked in the eyes. Bell Internet is worse than those of 3rd countries. Bell should be ashamed of itself.

    March 25, 2014 at 8:44 pm Reply
  • rick

    my issue with bell is twofold, number 1 is that my plan is the 5/1. now the download is fine but the upload is not even close to being the 1mbs. bells rep told me that plan states up to 1mbs ( read the fine print) but all i can get is 100 kbs.. this is 10% of what they offer and i feel this is a serious breach of contract.the other is that when the weather is humid or severely cold it makes the connection almost useless.

    May 27, 2014 at 12:40 pm Reply
    • Bob Benedetti

      How are you measuring the up speed..that seems awfully slow. In most cases a slow upload shouldn’t affect you for email and limited surfing which is what this plan is for. If it really bothers you you could look to Videotron which has a lower monthly fee with a lower cap

      May 27, 2014 at 11:33 pm Reply
  • Yasmin Ahmed

    Bell is So expensive for nothing ..going to vedeotron

    December 17, 2014 at 6:07 pm Reply
  • Justin

    Hi Bob, love your reviews, very informative. Are you still using Videotron? Going well? any complaints? With Bell now, Videotron is offering an interesting deal, thinking of it but not sure.

    February 5, 2015 at 9:37 am Reply
    • Bob Benedetti

      Yes I am still happily using Videotron. In my experience customer service is excellent.

      February 5, 2015 at 2:40 pm Reply
  • Rebecca

    Hello, was there any overlap in terms of billing? I want to switch but am worried about paying both companies during that first month

    March 10, 2015 at 9:22 pm Reply
    • Bob Benedetti

      No.No longer do you have to give bell 30 days notice.

      March 10, 2015 at 9:27 pm Reply
  • Rebecca

    thank you for being so generous with your answers! i think i’m going to give videotron a shot soon.

    March 19, 2015 at 2:51 pm Reply
  • Rebecca

    sorry, just wanted to add that bell fibe is supposed to be as fast as 50 mg/second, but it really only runs at around 11 where i live. videotron offers 10 mg/second for a way better deal

    March 19, 2015 at 2:53 pm Reply

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