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Help me tell Dell what you think. Update.
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Help me tell Dell what you think. Update.

October 25, 2011: The agenda for Thursday has been finalized and while it doesn’t exclude anything we will be focusing on the following specific areas: Customer support, Product purchase, Product, Sustainability. and Recycling and Social Media.

So, if you have any further ideas about things you would like me to bring up or have specific thoughts about the subject areas mentioned above please put them in the comments section below. Thank you for your participation and if you would like to look in on the meeting, it will be streamed live here so you can drop in anytime between 9:30AM and 5PM on Thursday October 27.

Later this month I will be attending a session of the Dell Customer Advisory Panel. It is a group of people from all over Canada who are invited to tell Dell what they think of the company’s products, customer service, sustainibility..anything. Here’s a video from a previous CAP meeting in the US

Now as someone who has owned a string of Dell products I have a few thoughts of my own. But, to make my day more productive I would like your help. Do you have thoughts about Dell..suggestions that will help the company improve products or customer service..What is the company doing right? What is it doing wrong? Where should it be heading in the future.

We can talk about the product line..is it complete..should Dell be selling smartphones, tablets? I want to know what you would tell the company representatives if you were with me.

If you put your thoughts in the comment section below I will reply after the meeting.

Bob Benedetti

Former RCAF Fighter Pilot Bob worked for CTV Montreal as a Reporter, Producer and Executive producer for 35 years retiring in 2004. Bob started reporting on personal technology in 1995 at CTV and continues today at Home Technology Montreal

8 Comments
  • Jacques Carrier

    I have purchased 9 or 10 laptops from Dell over the last 11 years, for myself or a member of my family, and what I like is that their web site allows us to customize the laptop right down to the last detail.
    What I do not like is the fact that the quality of their products seems to be going down too much. I understand the need for reducing costs, but I think they have gone too far and I will not be buying another one of their products next time I need a laptop.

    October 14, 2011 at 3:45 pm Reply
  • Ed Lewis

    I bought 2 Dell laptops for my daughters, 4 & 5 years ago. We bought the 3 year service warrenty. There were some minor hardware items (keyboard, USB etc.) that needed fixing over this time, and all was done with no issue. After the warrenty, I paid for product support to clear up a software issue. What they did not tell me was that the repair procedure would remove the preinstalled OS and software from the hard drive. This was a terrible omission on their part and they did nothing to help me after that. This situation left me with a lot of extra work to get the computer up and running again with all the software and drivers after a subsequent clean install. Now I save an drive image to avoid the same isssue again. I have not and will not buy another Dell.

    October 14, 2011 at 8:48 pm Reply
  • Ian Murray

    I do not own a Dell, but my son seems very happy with his Dell Laptop

    October 15, 2011 at 6:58 pm Reply
  • Sheldon Eric Fried

    I purchased a Dell Computer and my experience with Customer Service is great when they know you are planning to purchase one of their Dell Products, however when it comes to customer service, there is a lot to be desired. The lack of professionalism, the long waits before you get served and the fact they keep transferring you from one department to another. I will definitely plan never to purchase anything from Dell ever again!

    October 15, 2011 at 7:07 pm Reply
  • Josef Singerman

    I will never ever buy another Dell product again.
    I have owned 4 desk-tops and one Inspiron laptop. Defects with the later and extremely poor customer service and bad experiences dealing with public relations people, have shepherded me to the world of MacBook Pros and Ipads.

    After using my Inspiron for just over a year, there was a well documented DEFECT with the motherboard and power supply. It would not start. Turns out there was a PRODUCTION DEFECT and a cracked component causing the problem. In the numerous letters requested some customer support I received nothing but condescending and arrogant replies. The last letter offered a ” 10-dollar rebate on a new laptop “– Sweet– I spend more at Starbucks every day– basically they were asking me to buy a new product ( maybe with hidden defects like the last one) and offered to throw in a Latté & a biscotte ! I was outraged by the letters they sent to me, a former loyal a repeat client. I even owned stock in DELL which I sold over a year ago because of this event. I used to be a product ambassador, recommending the brand to friends and business associates. I now go out of my way to discourage people from purchasing any DELL product because of their arrogance and they way I was treated by customer support. I took a bite out an APPLE, and have loved their products ever since. They don’t break, and APPLE provides excellent customer support after you leave the store.

    October 16, 2011 at 11:38 am Reply
  • Denis

    Hey Bob,

    I got your message, could you possibly ask them if Dell will continue to develop Android Phones and perhaps try to produce more form factors?

    Thanks!
    Denis

    October 16, 2011 at 2:30 pm Reply
  • Wade Staddon

    To be honest, I don’t think about Dell at all. The only Windows based laptops I have ever found to be both productive and reliable have been HP’s. Have a great conference, Bob!

    October 25, 2011 at 2:12 pm Reply

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