netTALK DUO....VOIP that works
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netTALK DUO….VOIP that works

netTALK DUOThe little netTALK DUO doesn’t look like much..about the size of a large pack of gum with three plugs..Power/USB, Phone and ethernet. That simple look carries over to its setup which is as simple as it gets. Once you take a couple of minutes to activate it on the which time you are assigned a phone number in the area code of your have two connection options.

My personal choice is to plug in a phone..I used a standard wireless phone then plug it directly into a spare port on your router…this way you have 24/7 service even when the computer is turned off. The other option is to use the USB port to plug it into your computer. Here you can only use the phone when the computer is turned on. This option is great for travelling..bring the very portable netTALK duo with you and use your laptop to call home from wherever you are.

Once hooked up the Basic Plan gives you a full service VOIP telephone with all the important options:

  • Free calling to the US & Canada
  • Free calling DUO-to-DUO
  • One year of service included with the purchase of the DUO
  • Canadian phone number included
  • Backed by live technical support
  • Voicemail, Call Waiting, Caller ID, 3-Way Calling, 411, e-911 plus free conference calling

Pretty standard stuff..but important to note that live customer support is available: Monday – Friday 9 AM-5 PM and Saturday – Sunday 10 AM-4 PM (Eastern Time Zone). I also liked that the voicemail automatically sends you an email with the message as a voice attachment..very handy.

netTALK voicemail to email

All that is well and good, but how does it work. Well I tested it connected to a switch attached to my Cisco Linksys E4200v2 takes a few second to establish a network connection and you are ready to go.

netTALK DUO hookup

I tried it with local and long distance calls to both land line and cellular phones. There was never any problem connecting. Voice quality was good at both ends..clear but a little a cell phone..perfectly useable for everyday personal and business use. None of the people I called remarked on the call quality which implies that it didn’t sound different to what they were used to…that is good. Hear it for yourself.

[esplayer url=]Incoming Call      [esplayer url=] Outgoing Call

I felt the quality was good enough to use the netTALK DUO to use as a personal or business phone. It works with any wired or wireless telephone and you can’t beat the price..$59.95 for the netTALK Duo which includes one year of the Basic Plan..after the first year the rate is $39.95 per year. It works with any wired or wireless telephone. netTALK DUO is available at Amazon, Best Buy, Future Shop, Sears, Staples/ Bureau en Gros, TigerDirect, Walmart and Zellers. It is also available online at,, and Once you have installed your netTALK Duo a good companion is Videotron’s new telephone directory to quickly and easily find info on local businesses.



I would like to give you a chance to try out a netTALK DUO so please use the form below enter our giveaway. You have until the end of March to enter and the winner will be announced on April 1

a Rafflecopter giveaway

Bob Benedetti

<p>Former RCAF Fighter Pilot Bob worked for CTV Montreal as a Reporter, Producer and Executive producer for 35 years retiring in 2004. Bob started reporting on personal technology in 1995 at CTV and continues today at Home Technology Montreal</p>

  • Sylvie

    One question about nettalk…We live in Ottawa and just purchased the Nettalk duo. They have given us a local area code but we have to put the 1 in front of the number. We have a friend who has this device as well and he doesn’t need to put the 1…We have contated the company and we have yet an anwer. We are afraid that people phoning us will be charged long distance fee. Do all canadian customer have to put the 1 in front of the number and our friend is just lucky? Please help.

    May 28, 2012 at 10:45 pm Reply
    • Bob Benedetti

      It has been a while since I set mine up so I forget the details..I suspect the 1 is simply the country code for Canada (actuaLLY North America) your number would be +1613-555-5555 if you simply dial the 613 number from a regular phone without the 1 do you connect? If so my presumption is correct. Some of these VOIP systems need the country code when the number is registered but normally you don’t have to use the +1 when dialing. If that is not the case have you called their customer support at 1-866-967-1063? When I was testing it they were pretty prompt.. Let me know how you make out.

      Bob Benedetti

      May 29, 2012 at 12:58 am Reply
      • Sylvie

        Good day,

        Just as an update, we received a reply from Nettalk technical support that the user must be certain to choose a city extension code (three digits following area code) which falls within the coverage area from which the phone calls will be placed. Otherwise, long distance charges apply. I checked on the Internet for applicable city codes and found two. I tried both and each one worked whereby I did not incur long distance charges for local codes. It it working fine now, but I did advise Nettalk that these small, but important instructions should be included in their general set up process when choosing a telephone number.


        Sylvie and Rod

        May 31, 2012 at 11:14 am Reply
      • France

        For the Quebec portion of the National Capital Region (819 Gatineau area), the city extension to use is 815. For the Ontario portion of the National Capital Region (613 Ottawa area), the city extension to use is 801.

        July 21, 2012 at 9:35 am Reply
    • Ani

      I am in Ottawa and have the same issue as Sylvie
      From her reply, it seems that she had to change/delete the netTalk Duo phone number and chose a new one with a city extension that works..
      How do I find which City extensions work for Ottawa?

      June 19, 2012 at 10:10 pm Reply
      • Bob Benedetti

        This is a problem that crops up in area codes that cover a huge geographic area like 613. You can use the list here to make sure you pick a prefix that covers Ottawa.

        June 19, 2012 at 11:52 pm Reply
      • France

        Hello, I am also in the Ottawa area. Did you find a city extension that covers this area without long distance. If you could you please give me the city code. So far I have not been very successful. Thanks

        July 20, 2012 at 4:53 pm Reply
      • Ani


        City extension 801 works for the NeTtalk in Ottawa.

        I previously had city extension 975 but that gave everyone a “Long Distance Charges will apply” so I had to search for the city extension that worked for Ottawa…I think only 2-3 on NeTtalks city extension worked for Ottawa.

        July 20, 2012 at 10:10 pm Reply
  • Bob Kugler

    Do you know how many telephones (with ringers) that I can put on my net talk duo?
    I have 5 telephone jacks and would like to use all of them with the ringers on (like the “old days”).



    July 3, 2012 at 11:56 am Reply
    • Bob Benedetti

      I’m only guessing here..but back in the really old days when I worked for Bell five ringers would have been pushing it.Thoretically it might work. Look on the back of the phones you are planning to use you should see a Ringer Equivalency Number REN..older phones were usually 1..modern phones tend to be less. A REN 1 phone draws 150mA when ringing..the power supply for the NetTalk Duo is 1A..1000mA..figure about 100-150mA for the device and about the same for the on hook phones you might just manage 5 phones..I would add them one at a time and see what happens. Unless you have a huge house it is going to get pretty noisy with 5 phones sure won’t miss a call. 🙂

      July 3, 2012 at 4:08 pm Reply
  • TechDepot

    Prior to owning the Net Talk Duo device and service I was Magic Jack customer for 3 years. What enticed me to switch to Net Talk Duo was the fact that their device was able to plug directly into a router and free up a computer. After getting my Net Talk Duo device configured and using the service, I noticed that the call quality was slightly better than the Magic Jack service and figured that I had made the right move, then my device stopped working! I followed all of the troubleshooting tips from the website but was still unable to resolve my issues. I then noticed that I was not getting any blinking lights from the network cable port on the Net Talk Duo device. I then went to the net talk website and opened a high priority support ticket. Two days later someone from support contacted me and wanted me to go through the troubleshooting tips on their site. I explained that I have already done all of this and will need the unit replaced. He said he would check on what can be done. A week goes by and no word, so I check the status of the case and call the tech number listed on their site. I get a live person from their “Tech” department and the gentlemen said that he is not in customer service and can’t replace my unit and gave me the direct email to the customer service side. I then write up an email including my support ticket info and explaining everything hoping this would expedite my case. Another few days go by and I get an email asking how long I have had the service. I reply with how long I have had the service, and then get a reply stating that since I have had the device longer than 30 days I cannot get a refund. This goes back and forth for about 3 weeks and I am told that I will need to buy a new device and they can transfer my number over. Initially I was going to go with that option but from the experience I had with their customer service and cheaply made device, decided not to buy another unit in hopes that it will last beyond a year. Net talk claims to have 7 day customer service but this is a farce. I am going to cut my losses and try another VOIP service. I do not recommend the Net Talk DUO, Net Talk DUO II or Net Talk in itself!

    July 11, 2012 at 5:43 pm Reply
    • Nelson Hudes

      Hi There

      I do nettalk’s Public Relations. I am so sorry for the problems you have encountered with your Duo. Please email me at [email protected] or better yet call me as soon as possible at 647-847-1435 and I will look after you immediately .

      July 11, 2012 at 6:09 pm Reply
  • cindy

    I was told that to use net talk duo for several phones the phones have to be related. For example, one base phone with several handsets. I have several unrelated phones, several of them being old wall phones. Will the one net talk power them all or do the phones need to be related as I described. If it will work with the old phones, how does it do so?

    July 28, 2012 at 3:02 am Reply
    • Bob Benedetti

      Thanks for the question.

      Go back about 14 comments to the comment Submitted on 2012/07/03 at 4:08 PM | In reply to Bob Kugler and you will find your answer

      July 28, 2012 at 1:34 pm Reply
  • France

    I will be travelling shortly and would like to use my Duo Nettalk via my computer. They say that all you need is high-speed and a telephone. However in order to work, you also need to download the latest USB driver from the NetTalk site but they do not offer a driver that is compatible with MAC. They only seem to have a version that is compatible with windows/Vista operating systems. Any suggestions for MAC owners. Thanks

    August 12, 2012 at 9:03 am Reply
    • Bob Benedetti

      Hi France,

      Thanks for the comment..unfortunately the Duo will not work with a Mac. Now that they have the Duo WiFi which can be set up with a Mac I doubt they will be spending much time developing a way to make the Duo work with a Mac. You could try Tech support..maybe they will have a different response but, I doubt it.


      August 12, 2012 at 8:37 pm Reply
  • Bob Young

    I just purchased the NetTalk Duo from Costco and was worried when I read this thread that I would not be able to use it while travelling with my Mac! Alas… worry not! It works like a charm!!

    The only ‘problem’ is that you need to have a phone with you. I stopped in at my local London Drugs, and for $15 bought a small Vtech wired phone.

    I unplugged the power to the Duo, plugged the short ethernet cable that came with the Duo into my Macbook Pro’s Ethernet port; plugged the phone into the Duo.

    Here’s the trick! I went into System Preferences and clicked open ‘Sharing’. Click the box beside ‘Internet’, and then click on the ‘Ethernet’ box. Now plug in the power to your Duo, and Voila! The Duo goes through it’s short checks, rings once and you are now ready to receive and make phone calls!

    It may be a bit more cumbersome having to carry the phone with you but if it’s small it’s not much of a sacrifice. Of course, you will need WiFi at your hotel, or Timmy’s, but it worked great. I received and made several calls without a problem!

    August 18, 2012 at 10:15 pm Reply
    • Bob Benedetti

      Hi Bob,
      Thanks for the comment and the tips.


      August 19, 2012 at 2:36 pm Reply
  • Thomas Bouthillier

    Have been using the net talk for just over a year now. The only issue I have is that when the weather is bad outside (rain storm) my phone line has a lot of static on it. To fix this I have to unplug the Ethernet, phone cord and the power to the duo and reconnect all, then have a good connection. Now would the connection be better using the usb , I have not tried this but thought maybe some other user have had done so and might be able to say which connection is better?


    October 11, 2012 at 7:30 pm Reply
  • Charles Robson

    We have had nettalk for several months, the ony problem is we loss service. We only have to turn the power on and off but when the kids are the only ones home this is a concern. Any ideas?
    Thanks in advance,

    November 8, 2012 at 12:12 pm Reply
    • Bob Benedetti

      Hi Charles,

      Sorry, I wish I could help but I have no idea why it would do that. Have you tried support..I would suggest you do it by email unless you like long waits on the telephone.

      November 8, 2012 at 2:47 pm Reply
      • Thomas Bouthillier

        had same issue, I thought it was the weather. As it turned out it was my router. Check your router.

        November 8, 2012 at 6:35 pm Reply

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