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netTALK DUO WiFi..Good quality low cost Phone service
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netTALK DUO WiFi..Good quality low cost Phone service

NetTalk DUO WiFiI’m not a stranger to the netTalk device..I reviewed the netTALK DUO  last year and liked it..so it was a no brainer for me to try out the new WiFi version.

NetTALK Duo

The new WiFi version looks exactly the same as the DUO I tested..it’s amazing that they were able to cram a WiFi radio into the same box. While the WiFi setup is fairly simple, if can be finicky if you don’t follow the instructions on the netTALK web page to the letter. After you activate your device on the website,  download the USB drivers if you are going to connect to a PC and follow the links to download the WiFi Applications. Then you  connect the DUO to a phone and plug it into your router or the USB port on your PC.

Once the device establishes itself on the network you can use the WiFi application to set up the WiFi..automatic if you are on a wireless connection otherwise you have to set it up manually if you are on a wired PC. There is no Mac WiFi application so you have to determine the DUO’s IP address and use a rudimentary but easy to understand web interface to set up the WiFi.

Now it’s time to find out how it works..I have a fast Bell Fibe 25 DSL connection so I expected good performance and wasn’t disappointed. It may not perform as well on slower networks. I tried it with local and long distance calls to both land line and cellular phones. There was never any problem connecting. Voice quality was good at both ends..clear but a little compressed..like a cell phone..perfectly useable for everyday personal and business use. Reception remained constant throughout my house and the on the patio…a testament to the range of my Cisco Linksys E4200v2 wireless router. None of the people I called remarked on the call quality which implies that it didn’t sound different to what they were used to…that is good. Hear it for yourself.

[esplayer url=http://www.hometechmtl.com/wp-content/uploads/2012/03/msg0001.mp3]Incoming Call      [esplayer url=http://www.hometechmtl.com/wp-content/uploads/2012/03/vm_20120304_266c7ce6_6625_11e1_8d86_c5fa20651adf_5144461658.mp3] Outgoing Call

The advantage of the WiFi version of the netTalk DUO is the ability to put it anywhere in the house..so if you plan to hook it up to your home wiring you can install the DUO close to an appropriate jack to make the connection.

I felt the quality was good enough to use the netTALK DUO WiFi to use as a personal or business phone. I used it on a fax machine which are notoriously picky about VOIP connections and it worked great in both directions. netTalk claims live phone technical support as an advantage over its biggest competitor however, if you need to use it expect long waits..I deducted a half star in the rating for that. Fortunately, in my experience the devices are pretty reliable and generally easy to set up.

The netTALK DUO WiFi works with any wired or wireless telephone and you can’t beat the price..$74.95 ($64.95 in the US) for the netTALK DUO WiFi which includes one year of the Basic Plan of Unlimited North America calling ..after the first year the rate is $39.95 per year($29.95 in the US). It works with any wired or wireless telephone. netTALK DUO is available at most major retailers.

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Bob Benedetti

Former RCAF Fighter Pilot Bob worked for CTV Montreal as a Reporter, Producer and Executive producer for 35 years retiring in 2004. Bob started reporting on personal technology in 1995 at CTV and continues today at Home Technology Montreal

2 Comments
  • Sameh

    I am still not able to find a reliable and cheap VOIP device, I read many Nettalk DUO Review and many buyers complained of their bad customer support where people reported that they waited 2 hours for someone to get back to them and they disconnect if they are not able to answer your questions

    October 23, 2012 at 9:32 pm Reply
    • Bob Benedetti

      Thanks for the comment. When I tested their support it was very slow and even the company admits it is not good. Reliable and cheap is probably possible..but Customer Support is very expensive and probably doesn’t go along with Reliable and cheap. I have also tested the Ooma system and found their support to be quick an effective. In this case you get reliable and good customer service but it is not cheap.

      October 23, 2012 at 11:43 pm Reply

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