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Problems with Telus mobility? There is an app for that.
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Problems with Telus mobility? There is an app for that.

Screen Shot 2013-02-20 at 3.08.23 PMHave you ever driven through a dead spot where your cell phone audio drops off, or have dropped a call outright, or just had marginal quality. Did you think “I should report that so the carrier can fix it” but never get around to it. Well, Telus Mobility has just launched an app that makes it easy to report problems with one click.

IMG_0116The new TELUS Network Experience (TNE) app  gives you the opportunity to provide real time, on-the-go feedback about wireless service on the TELUS network. TELUS will use customer feedback and submitted Reports to make network enhancements and to influence its future network build. You can read about fixes and and updates regarding network improvements by clicking on the News tab. There is also a Tips section that will offer valuable tips on how to improve your Telus Mobile experience.

 

IMG_0117With the  TNE app you can easily report network issues such as: dropped calls, failed call attempts, no service, poor voice quality or slow data speeds. You can download the app for free from the app stores on Android, iPhone or older BlackBerry smartphones. Versions for BB10 and Windows Phone will come later.

 

Launching the app Telus couldn’t avoid a bit of chest pounding:

“We are thrilled to be the first Canadian carrier to launch a dedicated app seeking direct customer feedback for network improvements,” said Brent Johnston, TELUS vice-president of mobility solutions. “Putting customers first is at the forefront of everything we do at TELUS and the TNE app is just another example of how we are listening to our customers to improve their overall experience.”

Now that may sound like a bunch PR doubletalk but, I have been a Telus Mobiity customer for more than 6 years and in my experience the company is really all about improving customer experience. So, why not give them a hand download the app and report network issues. You win in the end with improved service.

 

Bob Benedetti

Former RCAF Fighter Pilot Bob worked for CTV Montreal as a Reporter, Producer and Executive producer for 35 years retiring in 2004. Bob started reporting on personal technology in 1995 at CTV and continues today at Home Technology Montreal

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